Episode 5
In this episode, Michelle and Jeff talk to Tiffany Bridge about all things Nexcess – from how to choose a host for your internet project to what managed WordPress hosting means, and what to expect.
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Episode Transcript
Intro 00:00:02 Welcome to WP Constellations, a podcast exploration of the WordPress universe. Brought to you by StellarWP.
Michelle 00:00:02 Welcome back for our next episode of WP Constellations, which as you heard in the intro, is part of StellarWP. Today we have a guest that I’m gonna introduce in a minute, um, from the parent company for StellarWP. But right now my StellarWP co-host Jeff Chandler, is here. Um, and we’re both gonna do a little quick interview with Tiffany Bridge today from Nexcess. So Jeff, how are you?
Jeff 00:00:37 Hello? Hello. I am doing awesome. We’re receiving some beneficial rain today, so I don’t have to worry about watering the garden, but I’m very excited to have Tiffany on the show today to talk about managed hosting and what does managed hosting mean, hopefully that’s right. Hopefully she could take the job of Scooby in the gang and figure it out for us.
Michelle 00:00:56 That’s right. So Tiffany, Tiffany Bridge is with us today, and Tiffany works at, at Nexcess, which is part of the Liquid Web family of brands. Um, and kind of like, I feel like you’re our sister brand to the StellarWP part of things. Um, and so it’s really good to have you here. And, and on a personal note, Tiffany’s also a good friend of mine, so thanks for joining us today, Tiffany.
Tiffany 00:01:16 Always happy to talk to you.
Michelle 00:01:18 Yeah, likewise. And it’s like looking in a mirror, right?
Tiffany 00:01:21 Right? Totally. I mean, obviously we are clearly twins.
Michelle 00:01:26 Obvi. I mean, people mistake us for each other. That’s okay. I don’t, I, you know, of all the people I could be mistaken for in this world, Tiffany Bridge is the one I would most want to be mistaken for. So, Oh,
Jeff 00:01:36 That’s cute.
Tiffany 00:01:36 Well, I’m always very flattered when people walk up to me at WordCamp and say, Michelle, and I’m like, oh no, I wish, she has purple hair
Michelle 00:01:43 That’s right. So it’s good to have you here. So as Jeff said, I think that there’s a lot of confusion, um, amongst users for sure. Right. So general, the general public, but even within those people who, you know, consider themselves WordPress experts, what is, in your definition and Nexcess’ definition “managed WordPress hosting?”
Tiffany 00:02:07 This is such a great question, and I think it’s kind of important to, um, if I may go back a few years in WordPress land, um, way back when I started with WordPress in like 2004 in the stone Age when dinosaurs roamed the earth. Um, you know, WordPress hadn’t like penetrated the market the way it has right now. Like there was a time youngins when WordPress did not own like 40% of the internet. And so, um, what was happening is like people were doing a lot of like just installing WordPress themselves on like regular, like shared hosting accounts. Um, and then you started to see hosts notice that a lot of people were using this WordPress thing, and they would start adding buttons into their control panels to like one click install it. Um, and then they started noticing that like WordPress has particular needs, and they would start configuring their host hosting around it.
Tiffany 00:03:03 And in the middle of it, like everybody’s trying to differentiate, right? Like hosting’s a business. And what started happening is hosts that were providing a higher level of WordPress specific service wanted one of the fast, easy way to sort of justify why they were charging notably more for it, right? Because if your competitors are charging $5 a month for hosting and you’re charging $25 a month for hosting, you want a quick way to just sort of denote that your product is a little fancier. And that’s kind of where the term managed WordPress hosting comes from. That’s not to say that it’s meaningless, but it, it, what it generally refers to is this idea that you’re getting like a higher level of service optimization and features from your hosting than you would from something that’s just called WordPress hosting or something that’s called shared hosting or something that’s just called hosting.
Tiffany 00:03:56 . Um, and that’s really what it’s meant to signify. Um, in practice what that means is, you know, because we’re all over here trying to serve customers who are coming to our sites, and they’re not all technical and they don’t necessarily know what they’re looking for. So if you go to pretty much any host, somewhere in their navigation will be the, but the, the word loud and clear WordPress. Like if, you know, if you just know that you’re here for WordPress, click here, this is what we have for you. Um, but that being the case, you know, when it’s just called WordPress hosting frequently, it is just your basic shared WordPress basic shared hosting, but they’ll pre-install WordPress for you. So you don’t have to do that yourself, because there was a time when we were all uploading WordPress, the zip file and like unzipping it on the server.
Tiffany 00:04:42 . Um, and so a lot of times the only thing that sets WordPress hosting apart from shared hosting is there’s a button where they’ll pre-install WordPress for you. And, you know, maybe they’ll throw in like a year of backups or something like that, but there’s just not a lot to it. And those tend to be like your very economical hosts, right? Those are your like $3 a month host, your $5 a month hosts. Nothing wrong with that if that’s all you need. Um, but for people who are running a business and for whom it would be like a real problem if their WordPress site suddenly broke and they didn’t have enough help getting it back online. We have this category called managed WordPress. And in a managed WordPress world, you can and should expect a little more, you should expect, for example, um, staging sites where you can test out your plugins and themes and things like that.
Tiffany 00:05:32 Um, I think that’s, and to me that’s it. That’s kind of like the differentiator about somebody who’s like really thought about the WordPress offering and who hasn’t is, do they have a staging site feature? Um, but you’ll also see, like lots of places will talk about like caching, but like, what does that really mean? Have they, like what level of optimization have they done? And that can be hard to tell just from a host’s website. Um, you know, at Nexcess we have, um, we have, we’ve actually put a lot of thought into our caching, of course. Um, you know, we have page cache and object cache like a lot of people have, but we also have, um, something called micro caching, um, which is provided by Nginx. And like, that’s a little bit out of the scope to, of this podcast to kinda get into the details of
Tiffany 00:06:16 Um, but in addition to that, we’ve also really spent a lot of time thinking about like non-cacheable things. Like anybody can, if you can cache a static page, you can make it super fast. Mm-hmm. , but like, what about people who are trying to check out in your store, or learners who are trying to use, um, who are trying to take a quiz and their LearnDash, L M Ss. Um, you can’t c all of those requests. Those are, are really important. And so what, you know, what we’ve done in our managed WordPress product is we’ve just added more, um, like throughput to the database. It’s the, the technical term is PHP workers, but it really just, you can think of it as like, you can ask more things of the database at once than on a lot of our competitors. Um, but those are the kinds of things that you should be expecting, like your managed WordPress host to think about.
Tiffany 00:07:02 Um, and there are lots of, I mean, Nexcess does it, um, and we have lots of competitors kind of in the space, so there are lots of choices and, um, you’ll tend to find a more customized portal experience that you’re thinking a little bit more about, like the business of people who use WordPress. Uh, that’s a thing that you can expect from a managed WordPress host. So it really, it’s, it’s really just sort of like that next level of like, okay, I’m serious about whatever I’m doing with this WordPress site now, and I actually need more features, more support, um, somebody who’s actually thought a little bit about making my site, like performance at the server level.
Michelle 00:07:37 Mm-hmm.
Jeff 00:07:39 So we’ve talked about next level, now we’re gonna talk about Nexcess level.
Tiffany 00:07:43 You go. Nexcess level. I love it. See, why aren’t you writing slogans for us, Jeff?
Michelle 00:07:49 One of the things that I perhaps mistakenly thought when managed WordPress hosting was like, first of ever part of the vernacular was, I don’t have to worry about updating my plugins. I don’t have to worry about updating my WordPress version or all of those things on my own. Um, how should I, as a site owner still think about the updates that need to happen on my own site?
Tiffany 00:08:12 That is a great question. You know, um, I think, you know, early on a managed WordPress, like a lot of it did have to do with like managing updates and plugins. Um, that doesn’t mean that they would get updated right away though, because as you know, not every update are created equal. Some of them impact the front end of the site in a way that is negative, or you get like plugin conflicts and things like that. And so, um, you know, you would have a host that would, that would, after a period of time, would like update your WordPress for you, um, and things like that. And so that’s not, that’s not a completely unreasonable expectation. However, you know, as we know as WordPress people, um, you can’t just sort of blanket update. I mean, I do it, I blanket update things on my sites all the time.
Tiffany 00:09:00 Um, because I like disclaimer, please don’t anybody else do that. You know, here’s the thing that that’s a, that’s a whole other topic for another day. I actually do recommend it for some people, just, not everybody. Um, but, you know, you should expect some kind of support for that, right? Um, and ’cause a lot of this, like this terminology came about back before WordPress even had auto updates. Like, again, in the old days when dinosaurs walked the earth, if you wanted to update WordPress, you were like installing WordPress on top of WordPress. You were like uploading a new version of WordPress to your server. And so it was reasonable to expect that your host would help you with that if you were paying them enough money. Um, now WordPress kind of updates itself. Um, and, but what we’re doing next is now for, for that kind of thing, is we’re like monitoring the, um, the release cycle, right?
Tiffany 00:09:54 And so when those betas start coming out, we start testing them on our platform to make sure that if we install the new version on our platform, it’s going to work as we expect reliably. Um, that if our customers update, it’s going to continue to work reliably as we expect, because we do want customers to stay up to date with WordPress. Like you should be running your updates. Um, we also have a feature called Visual Compare, where we create what we call a regression site, and it’s just a copy of your site. We just copy it over, and then we just start running your plugin updates. And then we compare, does the homepage on the regression site still look the same as the one on the, on the live site within a certain tolerance, right? Sure. There’s like a certain tolerance for error. Um, and if it does, then we run that update on your live site.
Tiffany 00:10:39 And if it doesn’t, we hold the update and we prevent it from going out. And that is not a complete solution because what I have just described is a way to prevent plugin updates from running, right? So what you as a site owner should still be doing is logging in, checking out, you know, checking the visual compare tab in your Nexcess portal, seeing what hasn’t run, why didn’t it run, and then either allowing or disallowing the update yourself. Like you still want to have a hand on your plugin updates. But, um, what we’ve done is we’ve, we’ve created this way to sort of like de-risk automatic plugin updates for people. Um, you know,
Jeff 00:11:18 How do we get that de-risk in the WordPress core, please. Oh, because what, ’cause what we’ve, what we’ve seen in the past already is that we’re still not at the point where we have super solid a hundred percent trustworthy automatic updates. And if you’re, if you’re a business that relies on, you know, needing to stay up, automatic updates can Sure. Can cause your site to go down and next thing you know you’re losing money.
Tiffany 00:11:41 Yeah. You know, I, there are, there is some effort kind of afoot in the, in the WordPress, um, contribution team to do some of that, right? Um, there’s a, a guy named Andy Fragen who, um, he has been working on a way for like a failed plugin update to roll itself back. Now that is still like a failed plugin update, like a, like an update that did not complete the next phase is like, okay, I updated a thing and now there’s a failed error. Can, can that plugin automatically roll itself back? Um, when you start getting into that kind of stuff? I think there’s, I think the complexity can increase very rapidly. Um, but yes, I would love to have that in core. I am not at all equipped to help contribute code to that effort. Okay. But, um, when I see Andy Fragen and I always wanna purchase the beverage of his choice , because I think that’s very important work.
Jeff 00:12:37 So when we, when we take a look at Nexcess and its offerings, what are we talking about? Are we talking about PHP updates, backup staging? What, what all, yeah, what all does, uh, can customers look forward to who wanna run their business or site on Nexcess?
Tiffany 00:12:52 Sure. So all of our plans include, um, free staging and, uh, free daily backups, um, which is, uh, through our backup partner, our chrons. We, um, we do not automatically update PHP for you, but we do have a very cool feature where when you’re in the portal and you’re getting ready to update to the newest version of PHP, what we do is run a compatibility checker and output the results to you. So, you know, it takes a couple of minutes, but it goes through and it checks to see that your site’s code is compatible with the version of PHP you’re trying to upgrade to. And then it provides you like a downloadable list so that you can then take that to your developer or, um, to codeable or, you know, some kind of partner like that where they can, um, where they can resolve those conflicts for you.
Tiffany 00:13:42 So you can stay up to date on your, on your recent PHP stuff. We’ve still got people out there running 5.6 and WordPress 6.3 is gonna drop 5.6. So we’re all back here saying, how are we gonna get people to move forward, right? Because at some point, as a host trying to run a secure performance platform, you have to take away the things that are end-of-life, even if customers really like them and wanna keep them. It’s true. Um, you know, it’s an, it’s an unfortunate fact, right? Is that you’ve gotta, like, the whole ecosystem moves forward and you’ve gotta move with it. Um, but in terms of, yeah, in terms of features, we are, we’ve got, um, some interesting platform features. We’ve got a plugin performance monitor, which, um, as your site changes, it goes out every night to Google Lighthouse.
Tiffany 00:14:27 It just reruns the performance test. So it can let you know if there’s a Performance Pro issue with your site kind of as it starts. And before, like before it’s had time to tank your sales, for example. Um, we’ve got, um, and, and you know, we talked about like PHP workers. I think a big differentiator for us is that we just give you more of ’em than a lot of our competitors do, right? Like a lot of our competitors, their entry level plan, it’s like four PHP workers, ours is 10. Um, so what that means is that you’re gonna be able to get up to a much higher level of like simultaneous like orders, transactions, quizzes, like all of that. You’ll get to a much higher level of that before you start to run out, uh, before your customers start to notice latency, right?
Tiffany 00:15:14 Um, and that’s a, which brings me to this other cool thing that we do with PHP workers, which is called autoscale. Um, if you are at the point where you’re like tapping out your PHP workers, we’ll just give you 10 more for like 24 hours for free, and just, you know, if your traffic spikes you go viral, something like that happens, we’ll just give you more resources to keep your site running and happy. Um, and then, um, you know, after that 24 hours, yes, a meter does start running because you are consuming resources. Um, but you know, that first 24 hours just to get, kinda get you over the hump, like, we’re there, we’ve got you.
Michelle 00:15:50 I love that. Um, I recently, and
Tiffany 00:15:53 Like, that’s just the kind of stuff that we can talk about on the website, so
Michelle 00:15:55 Exactly. Recently I saw you speak at WordCamp Montclair this year, and I, I think I took a picture of you from the back, on the screen, right behind you said, don’t panic. And I think that that is a, a really good mantra for when you’re working with Nexcess as well. I have several sites hosted with Nexcess and I, I’m a community expert for WordPress. I am not a developer. I am not a, and every hosting company is a little bit different. So I say that all to say that I’ve definitely used your help desk before, and chatted with many amazing people on the support side of Nexcess who were able to walk me through like, how do I get my domain live? I’ve pointed the name servers, but I don’t know what’s next. And, um, I, uh, the don’t panic is great because you have people who are willing to walk you through those, point you to the right knowledge base, articles, even step in and do it for you if you’re completely at your wit’s end as far as getting things up and running.
Michelle 00:17:00 So I just wanted to kinda give a shout out there too, because even today as I was going live on a site, I was like, I’m missing a step. What am I doing wrong? And, uh, Nevin was able to help me through that. And I love that I have back channels. So like, I, I had this person help me. I can go in Slack and go, thank you for your help today, you know, as well. But, uh, but other people should know that the support is there for what you need. And I think it’s great that you have all these people who are so, um, well versed in the product that they’re able to help no matter what your issue is.
Tiffany 00:17:33 Yeah. Our support team is, is really great. And something that I really value about being part of the Liquid web family is that liquid web goal for a long, for many, many years now, has been to be the most helpful humans in hosting. And I feel like that carries over, first of all, of course, to support, right? You want support to be just to kind of come at you with that, with that attitude of helpfulness versus I gotta get like 600 interactions done today on my shift, so I have to spend as little time as possible on this one. The people are coming to you really with an attitude of helpfulness, but it also carries over to, I think, other departments as well. I mean, I spend my entire day thinking about like, okay, so what, so when, when a customer logs into their portal and, you know, and is trying to manage their sites, like what is it that they’re trying to do and can I get them there faster?
Tiffany 00:18:19 Because nobody, nobody, not our most delighted, happy customer ever wakes up in the morning and says, man, I just cannot wait to spend a bunch of time in the Nexcess portal today. Like, nobody does that. Yeah. They wanna get in, get out, they wanna like hit it and quit it. Um, and, and so, you know, my goal is like, of course we want you to like use the, the portal and, and if you’re spending lots of time in the portal, I hope it is because the portal is extremely helpful to you and you’re deriving a lot of value from it, but like the portal is not the thing that you’re excited about, right? The portal is just a means to an end. And, um, in product management, we call that jobs to be done. Um, and it’s a whole framework for thinking about products, but you know, you’re not there because you love my portal so much, right? You’re there to do a thing and how can I get you to do that thing efficiently so that you can go on with your day
Michelle 00:19:11 Mm-hmm. Yeah. I, and it worked very well, took me all of five minutes once I knew what I was doing to get that site live. So yeah. Kudos to you and the team for the work that y’all do love. Absolutely. As a matter of fact, I even asked you at Montclair, I’m like, I don’t understand how to do X, Y, Z, and you’re like, this is where you log in. This is what you do. If you have problems, let me know. And I was all ready to like, do a Loom recording and show you what I couldn’t understand. And I was like, oh, wait, no, that was easy. I don’t need to record anything. I’m done.
Jeff 00:19:43 All I remember the days of logging into cPanel and seeing icon after icon, and it doesn’t matter how long I was using cPanel it still took me a while to find the right icon I needed to manage my website. You know, up until this point, we’ve talked about WordPress, and managed WordPress hosting, but that’s not all Nexcess has to offer. You also offer, uh, fully managed WooCommerce hosting, correct?
Tiffany 00:20:07 We do. We do. And you know, here’s the thing. As we all know, as WordPress people, you could just install WooCommerce on our managed WordPress hosting. Nothing’s gonna stop you. I’m not gonna stop you. I’m not trying to stop you. Um, but what I will tell you is that, um, our managed WooCommerce offering, it’s, you know, it’s the same platform, but it’s, the allocations on the plans are more focused around the needs of WooCommerce stores, right? A WooCommerce store. Um, you know, people wanna have like these big like high resolution product image galleries and things like that. Like you’re gonna need more DISC space for that. Um, and, you know, it can look like, because some people come up to me like at Word, at WordCamps and stuff, and they’ll be like, managed WordPress, managed WooCommerce. Really? Is that not just like a cash grab?
Tiffany 00:20:51 Well, no, because, um, you know, a WooCommerce site as compared to a just a plain WordPress site is, you know, if it’s decently trafficked and decently busy, if your business is successful, it consumes resources, it consumes server resources, and we want, we like to make sure that people have what they nee, um, in order to run the specific needs of, of a WooCommerce store. And that especially is true as you start getting up to like higher numbers of stores on the same account. And, um, when you start putting, like multiple stores, for example, like on a dedicated host, we wanna make sure that we’re like allocating it so that your customers are never experiencing latency while they are trying to give you money. Exactly. Because when your customers could easily give you money, you are happier to give us money and everyone’s happy.
Michelle 00:21:43 Yeah. Yeah. It’s not about the cash grab, it’s about helping the customers get the cash for their products and services.
Tiffany 00:21:49 Exactly. Absolutely. We just want, we, you know, we really just wanna be there and help your company succeed. We succeed when you succeed. And, um, and that’s something that is really important to us. Like, how can we, you know, we, we refer to it internally as success as a service. Like how can we bring you success as a service? Like, the way we are doing that is through hosting and servers and mm-hmm. managed applications and things like that. But what we’re really trying to do is help you be successful.
Michelle 00:22:17 Absolutely. I I often think about hosting. Like, if you don’t hear from a customer, everything’s going well. ’cause very, very seldom in service industries, do people go out of their way to give kudos. Right. And not that we don’t, we absolutely get kudos at Nexcess. I’ve seen them, I’ve seen them be tweeted, I’ve seen them show up, but most often, like, no news is good news. ’cause if nobody’s run into a problem, they’re being successful and happy, that’s great. But if you are using Nexcess hosting and you do love it, let us know. ’cause we would love to hear that too.
Tiffany 00:22:51 Yeah, totally. We’d love to hear that. Um, yeah, and I think something that’s really important to me as like a, as a product manager is thinking about like one of kind of sort of like the richest places that I mine for ideas about how to make the product better is what is support spending too much time on, right? Because then clearly lots of people are having trouble with it. And is that a feature that I can deliver or improve for my customers because then, you know, that’s less time that support is having to spend on it. ’cause I firmly believe that the way to help support provide that like amazing, helpful support that we wanna be known for is to try and reduce the amount of time they’re spending on like repetitive stuff, solving the same problems over and over again. If everybody’s having the same problem, can I be supporting it better in the product so they don’t have to, um, to contact support? Because again, it’s the same thing. Nobody goes, man, I cannot wait to get in a chat with Nexcess support today. Oh, I just love it. Like, nobody’s doing that.
Michelle 00:23:51 Yeah. But when you do, they’re always pleasant.
Tiffany 00:23:53 Right? And our and my colleagues in support are amazing and you will have a lovely time talking to them. However, if you’re talking to them, it’s because something broke and
Michelle 00:24:02 You’re frustrated or you couldn’t find it
Tiffany 00:24:04 And you’re frustrated and we would just love it if you never had to, right? Um, and so the less, the, the fewer things that we have to ask support to do, the better every individual support interaction can be. Yeah.
Michelle 00:24:15 So tell us, what does come with Nexcess hosting? What can people expect to see? I know we, we’ve got staging, we’ve got live sites, obviously. What other things are we looking at as far as some of the benefits of hosting with Nexcess?
Tiffany 00:24:27 Yeah, so we’ve got, like we said, staging, we’ve got Visual Compare, we’ve got backups, we’ve got nightly malware scans. We are getting ready to roll out, um, malware remediation. Like nobody likes to think about malware on their site, but if it happens, ’cause look, it happens to a lot of people. Um, we’ll be able to help you clean that up, um, very soon, possibly by the time this episode releases. Oh, nice. Um, we’ve got, uh, CDN powered by CloudFlare. We are working on, again, to release possibly by the time this episode does, um, a, uh, a CloudFlare add-on, which pre, you know, includes like DDoS protection and things like that. Mm. Um, it’s, uh, we’re gonna be calling it, uh, Performance Shield. Um, so we’ve got that. We’ve got, um, a great and generous, um, PHP workers allocation. Um, we’ve got amazing support.
Tiffany 00:25:22 We’ve got support going out there. Um, and this is a, the, a project that our head of support was just telling me about the other day. They’re out there checking the servers to see like, which servers are like a little bit more dense than the other ones. And they’re going through with a script and they’re just checking all of our customer’s cache settings to make sure that they’re fully taking advantage of, um, of Nexcess cache, um, optimizations. Right? Because a lot of customers don’t necessarily know how to do that outta the box, or maybe we’ve made some changes since they joined us and we’ve gotta go back and make sure that they’re taking full advantage of it. Um, we have been working with Object Cache Pro, um, for a lot of that, which is a really well regarded product, um, in the community. Um, so, you know, like I could go on and on.
Tiffany 00:26:05 Our features are listed out on Nexcess.net/wordpress and slash WooCommerce. Um, but also if you are, you know, kind of branching out from WordPress, we also host any number of other PHP applications. So we, you can host Magento with us. You can host Expression Engine, you can host Craft CMS, um, you can, I mean, you can host Drupal, you will be installing it yourself. We don’t, uh, we don’t currently offer that one in our installer, but you can host, like, if it’s a PHP application, we can host it for you. Um, if you outgrow your multi-tenant setup and you want dedicated, we can help you with that. Um, if you wanna migrate into us from another host, we can help you with that. We have free migrations, we have, um, you know, self-serve migrations and white glove migrations.
Tiffany 00:26:51 Um, you know, but basically like our goal is at the, at the family of brands, the Liquid Web family of brands is, you know, a product for every project. So if you outgrow my like, managed application offering, my colleague Isaac at, uh, Liquid Web, he manages our VPS offering and maybe VPS is a better fit for you. So we’ve got got you there too. So basically, at every point in your business, we really wanna have a product that suits you and that you can grow with and be successful with. ’cause when you succeed, we succeed.
Michelle 00:27:23 I love that. So how do people find Nexcess? I know you threw the, the domain out a second ago, but how do we find Nexcess on the web and on, um, let’s say Twitter and other social accounts? Sure.
Tiffany 00:27:35 Um, so our website is Nexcess.ne. Um, and our hosting, or, uh, excuse me, our Twitter handle is also Nexcess. Um, our Twitter handle is fun. Um, so, uh, you’ll en you’ll enjoy that as well ’cause we’ve, uh, they’ve been having fun with it lately in that team. Um, those are the primary ways to get in touch with us. Um, our phone number is listed on the website. You can talk to our support via chat. You can talk to sales via chat if you have questions, pre-sales questions. We’ve got a whole team that sits there and asks those questions. If the, if the person answering the chat doesn’t know the answer, they, you, they come into Slack and they pinging somebody, usually me. So , uh, I’ll be the one answering indirectly. Um, so you can find us there
Michelle 00:28:23 and if somebody’s interested in following you, how do we find you, let’s say on Twitter?
Tiffany 00:28:28 Uh, on Twitter, my handle is at Tiffany. Just my first name Tiffany.
Michelle 00:28:34 So lucky. I love that.
Tiffany 00:28:36 Lucky. Or did I just join Twitter too early . I mean, I, when I joined Twitter, they didn’t have like at replies yet. Yeah. Um, and uh, and if you’re interested in following my occasionally sporadically posted upon blog, my URL is Tiff.is.
Michelle 00:28:54 I love it. Fantastic. Jeff, anything else to ask or add?
Jeff 00:28:59 Uh, no. I will say, I can verify that the support people at Nexcess are delightful. ’cause sometimes when I’m bored I’ll go to the live chat and just start chatting with them and seeing what’s up and if they’re having a nice day. And it always ends up being a delightful conversation. I don’t encourage anybody to do that. It’s just, you know, it’s just something I’ve done so I can verify everybody’s in a good mood over there usually. And, um,
Tiffany 00:29:22 Other, other than next week our, our head of support’s gonna be like, what happened? Why is everybody just wishing our support techs a nice day in chat ?
Jeff 00:29:28 Yeah. There’s something obviously wrong here. Yes. . Uh, but, but uh, are there any WordPress events that you’re going to be attending or speaking at within the next uh, few months?
Tiffany 00:29:38 I will be attending WordCamp US. Um Okay. Which is in, what is that like late August? Yes. Um, that is currently the only one on my calendar, but there will, there are, we’re working on some other ones. I am also working on helping to revive the WordPress DC Beat Up, um, just kind of nice, uh, project managing that process. So hopefully that will start popping again soon as well.
Jeff 00:30:04 Well, around WordCamp US. That’d be a perfect time to just talk to everybody and say, Hey, let’s get it back going. Let’s go, let’s get it going again. Yeah,
Tiffany 00:30:11 Exactly. Exactly. So, uh, ’cause that’s right in our backyards this year, so, um, we’re excited about it. We’ll all be there.
Jeff 00:30:19 Other than that, thank you for being on the show and giving us the inside scoop on Nexcess, and I think it’s awesome that, uh, a prospecting customer can start their journey on Nexcess and Nexcess can grow alongside with them.
Tiffany 00:30:33 Absolutely. Yeah, that’s, so that’s really, really important to us. Yeah.
Michelle 00:30:36 Well, we totally appreciate your time today. Thank you. And if anybody has more questions, you can check us out, StellarWP.com/podcast and you’ll find this episode and all of the show notes and transcript within it. So thanks again, Tiffany, for being here. Thanks Jeff for being the awesome co-host and we’ll see everybody on the next episode.
Tiffany 00:30:55 Thanks y’all.
Outro 00:31:03 WP Constellations is a production of StellarWP, Home of The Events Calendar, LearnDash, GiveWP, Kadence, Iconic, SolidWP, Orderable, and Restrict Content Pro. Learn more about the StellarVerse StellarWP.com.
