Introduction #

Welcome to StellarSites! This guide explains the services included in your StellarSites plan and the email notifications you may receive from StellarWP tools and brands.

StellarSites integrates plugins, themes, and SaaS tools to give you a comprehensive website management experience. As a result, you may receive emails from different StellarWP brands. This guide helps clarify what those emails are for and how to manage them.

Overview of StellarSites Services #

StellarSites combines several tools and plugins to enhance your website’s functionality, security, and performance. Each tool may send notifications to keep you informed about your site’s status or account activities. Below is a detailed breakdown of the services included in all StellarSites plans and the emails you can expect.

Included Services and Their Notifications #

Each StellarSites plan includes a suite of tools tailored to your website’s needs. These services may generate automatic email notifications to keep you informed about important site activity, performance updates, or user interactions. Below, you’ll find a breakdown of each service, what it does, and why you might receive emails related to it.

SolidWP Suite #

The SolidWP suite includes several tools to secure, manage, and optimize your website. All StellarSites plans include the Pro version of these tools, which are managed through Solid Central.

Solid Security #

Purpose:
Solid Security helps protect your website from threats like unauthorized logins, brute force attacks, and suspicious activity. It continuously monitors your site and applies security best practices to help keep your site secure.

Email Notifications:

• Notifications about potential security issues or login attempts
• Two-factor authentication (2FA) prompts for account verification

Why You’re Receiving Emails:
These emails inform you about critical security events or account access attempts so you can take action quickly and keep your site protected.

Solid Backups #

Purpose:
Solid Backups automatically creates backups of your website so you can recover quickly in case anything goes wrong. Whether it’s a plugin conflict or accidental deletion, your data is safely stored and easily restorable.

Email Notifications:

• Alerts when a site backup fails

Why You’re Receiving Emails:
These notifications alert you to backup issues so you can take action and safeguard your site’s content.

Solid Central #

Purpose:
Solid Central gives you a centralized dashboard to monitor and manage all the SolidWP tools installed on your website. From one place, you can check site uptime, verify logins, and keep tabs on performance and security.

Email Notifications:

• Account-related notifications, such as login verifications or 2FA prompts
• Uptime Monitoring alerts when your website goes down due to server issues

Why You’re Receiving Emails:
These messages help you stay aware of site status and account activities, ensuring you’re notified if your site becomes inaccessible or your account is accessed.

Solid Performance #

Purpose:
Solid Performance improves your site’s speed and responsiveness by optimizing things like caching, file loading, and image delivery. It works in the background to help your site load faster for visitors and perform better in search rankings.

Email Notifications:

• The Solid Performance plugin does not send any emails to administrators or users.

Solid Mail #

Purpose:
Solid Mail routes website-generated emails—such as WooCommerce receipts, contact form messages, or password resets—through your configured SMTP service. It ensures reliable email delivery and reduces the chance of your emails ending up in spam folders.

Email Notifications:

• Solid Mail doesn’t send messages directly, but it delivers emails generated by other tools via SMTP. Once configured, it should operate quietly in the background.

Solid Patchstack Integration #

Purpose:
This integration connects your site to Patchstack, a security service that monitors your plugins and themes for known vulnerabilities. If it detects unsafe software, Patchstack alerts you and applies virtual patching protection—even before you update.

Email Notifications:

• Notices about confirmed vulnerable software on your website

Why You’re Receiving Emails:
These notifications inform you about vulnerable software so you can update accordingly. If you can’t update right away, Patchstack’s virtual patching provides temporary protection.

Kadence #

Purpose:
Kadence provides themes and plugins to help you design beautiful, functional websites with ease. It includes tools for layout, content blocks, and Kadence AI credits for fast content generation.

Email Notifications:

• Kadence does not send emails from your site, but you may receive account-related emails or alerts about your Kadence AI credit usage.

Why You’re Receiving Emails:
As a StellarSites user, you’re also a Kadence user. You may receive emails related to your account, billing, or usage of Kadence AI features.

WooCommerce (Shop Plan) #

Purpose:
WooCommerce powers your site’s online store, allowing you to sell products, manage orders, and communicate with customers. It handles everything from shopping carts to customer receipts.

Email Notifications:

• Order confirmations, shipping updates, and customer account activities
• Notifications about abandoned carts, payment issues, or shop-related events

Why You’re Receiving Emails:
WooCommerce emails help you manage your store and keep your customers informed. You can configure and customize these emails in the WooCommerce settings.

LearnDash (Education Plan) #

Purpose:
LearnDash lets you create, deliver, and sell online courses from your website, making it easy to offer structured learning experiences to your audience. It supports quizzes, progress tracking, group management, and instructor tools.

Email Notifications:

• Quiz completion notifications (to students and instructors)
• Course/group purchase success emails
• Purchase invoice emails
• Group email notifications
• ProPanel email notifications

Why You’re Receiving Emails:

• As a student: When you complete quizzes, purchase courses, or receive group communications
• As an instructor: When students complete quizzes or purchase courses, or when sending group messages
• As an admin: For system-level notifications and group communication through ProPanel

GiveWP (Fundraising Plan) #

Purpose:
GiveWP provides tools for accepting and managing donations, including recurring donations, peer-to-peer fundraising, and donation form customization. It’s built for nonprofits, causes, and fundraisers of all sizes.

Email Notifications:

• Donation confirmations when someone donates
• Notifications for failed or canceled recurring donations
• Alerts for donation attempts or payment gateway issues

Why You’re Receiving Emails:
These emails notify you of donation activity so you can track your fundraising efforts and follow up with donors when needed.

The Events Calendar #

Purpose:
The Events Calendar helps you create, manage, and promote events on your website. With tools for scheduling, ticketing, and attendee communication, it supports everything from simple calendars to large-scale event coordination.

Email Notifications:

• Event Tickets: Purchase confirmations, ticket delivery
• Event Tickets Plus: Additional ticket notifications
• Events Calendar Pro: Event schedule changes, reminders
• Event Schedule Manager: Schedule change notifications

Why You’re Receiving Emails:

• As an attendee: When you purchase tickets, receive tickets, or event details are updated
• As an organizer: When tickets are purchased or you make changes to events

Why You’re Receiving Emails from StellarWP Brands #

When you sign up for StellarSites, accounts are automatically created for you with several StellarWP brands (like SolidWP, Kadence, and GiveWP). These accounts are what power the tools included in your plan and ensure everything works together out of the box. Emails from these brands are sent to:

• Notify you of critical site events (e.g., backups, uptime, security)
• Confirm account activities (e.g., 2FA prompts, login verifications)
• Communicate with your site’s users (e.g., WooCommerce orders, GiveWP donations)
• Provide updates or alerts for specific features (e.g., course progress, event registrations)

All emails are part of your StellarSites experience to reduce brand confusion, even if they come from a specific brand like SolidWP or GiveWP. If you’re unsure why you received an email, check this guide or contact StellarSites support for clarification.

How to Manage Email Notifications #

Many of the tools included in StellarSites allow you to configure email settings to suit your preferences. For example:

• WooCommerce: Customize order and customer emails in the WooCommerce settings.
• GiveWP: Adjust donation-related email templates in the GiveWP dashboard.
• Solid Central: Review notification settings for backups, uptime monitoring, and security alerts.

For detailed instructions on managing emails, refer to the documentation for each tool or contact StellarSites support.